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What You Agree to When Using ann777

These terms set out how ann777 operates your account, handles your data, and manages wallet transactions through DANA, OVO, and GoPay — where local law and eligible regions permit access. Read this before you open an account so you know exactly where you stand.

Account eligibility by local lawDANA, OVO, GoPay wallet conditionsData handling and retentionPolicy contact via live chatIndonesia region access terms
ann777 What You Agree to When Using ann777
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Your account security and personal data are managed under a set of concrete practices — not vague commitments. We use SSL encryption across all account pages, wallet connection screens, and transaction confirmations. OTP verification is required every time you log in from a new device, which means even if your password is compromised, your account cannot be accessed without your registered mobile number. Data we hold is limited to what is needed for account operation, wallet verification, and fraud prevention.

SSL Encryption Every page where you enter account credentials or confirm a DANA, OVO, or GoPay transaction is encrypted end-to-end. Your wallet details are never stored in plain text on our servers.
OTP Device Verification New device logins always require a one-time code sent to your registered mobile number. This step runs before the session opens, so access stays with the account holder only.
Data Retention Limits We keep your data only as long as required for account operation and any applicable regulatory obligation. Once your account is closed and the retention window passes, personal records are deleted.
Who to Contact for Changes To request a correction, export, or deletion of your personal data, submit a formal request through the help centre's legal section or email us with your account ID included.
POLICY CONTACT

Reach Us About a Legal or Policy Matter

If you have a question about how these terms apply to your account, our support team handles policy queries directly. You can reach us through live chat, email, or the in-account help centre — each channel connects you to an agent who can pull your account record and respond to specific policy requests, including data access and account closure.

Live Chat Open the chat icon from the lobby or account page. An agent picks up your query and can access your account record during the session to address policy questions directly.
Email Support Send your policy or legal query by email with your registered account ID. We respond to policy matters separately from general support to keep records clear and traceable.
Help Centre The in-account help centre has a dedicated legal and policy section. Submit a formal request there if you need a written response for data access, correction, or account closure.

Common Questions About ann777 Legal Terms

These are the questions we get most often about account terms, data rights, and how policy applies to wallet transactions and account access in Indonesia.

Access and account rights depend on local law and the eligible region you registered from. We apply jurisdiction-specific terms where required; nothing here overrides applicable local regulation.

Yes. Submit a formal data access request through the help centre's legal section or by email with your account ID. We process these requests separately from general support queries.

Retention periods depend on the regulatory requirements of the jurisdiction covering your transaction. Records are used for account verification and dispute resolution, then deleted once the obligation period expires.

Wallet identifiers linked to your account are removed once the retention window closes after account closure. During the retention period, records are held securely and used only for regulatory or dispute purposes.

Our terms apply equally to all supported wallets. Each wallet provider — GoPay, DANA, OVO — also has its own terms, which sit alongside ours and apply to transactions processed through their rails.

Use the formal request form in the help centre's legal section, or email us directly with your registered account ID. We log these requests and respond in writing so there is a clear record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.